Privacy Policy
1. Introduction
This Privacy Policy explains how RepActiv collects, uses, and protects personal data.
RepActiv is a trading name of:
High Impact Ltd
Company number: 06545881
Registered office:
Arrowsmith Court, Station Approach, Broadstone, Dorset, BH18 8AT
United Kingdom
We are committed to protecting your privacy and handling data in a transparent and responsible way.
2. Roles and Responsibilities
RepActiv operates primarily as a data processor.
This means:
- Our customers (business users of RepActiv) are the data controllers
- We process personal data on their behalf
Each business using RepActiv is responsible for:
- collecting customer data lawfully
- obtaining any necessary consent
- ensuring compliance with GDPR and other applicable laws
3. Data We Collect
A. Account and Business Data
When you sign up, we may collect:
- name
- email address
- business name
- billing information (processed via Stripe)
B. Customer Data (Processed on Your Behalf)
When you use RepActiv, we may process:
- customer names
- email addresses
- survey responses
- feedback provided by customers
- generated review drafts
This data is provided by you and controlled by you.
C. Usage Data
We may collect:
- log data (e.g. login activity)
- usage of features within the platform
- device and browser information
D. Analytics Data
We may use tools such as:
- Google Analytics
- Google Search Console
to understand how our website is used and to improve performance.
4. How We Use Data
We use data to:
- provide and operate the RepActiv service
- send survey emails on your behalf
- generate review drafts based on feedback
- manage accounts and billing
- improve and develop the platform
- ensure security and prevent misuse
We do not sell personal data.
5. Email Communications
RepActiv sends emails on behalf of its users using a third-party email provider.
These emails may include:
- survey invitations
- follow-up reminders (limited to prevent overuse)
To help maintain deliverability and prevent misuse:
- follow-up emails are limited
- repeated use of the same email address may be restricted
6. Data Storage and Retention
We store:
- survey responses
- generated review drafts
- account-related data
Data may be retained:
- while your account is active
- for up to 3 months after cancellation or suspension
After this period, data may be deleted.
7. Data Sharing
We only share data where necessary to provide the Service.
This includes:
- Stripe (for payment processing)
- Email delivery providers (e.g. Resend)
- Analytics providers (e.g. Google Analytics)
We do not sell or rent personal data to third parties.
8. Data Security
We take reasonable steps to protect data, including:
- secure access controls
- limiting visibility of sensitive information (e.g. partially masking email addresses)
- using trusted third-party providers
However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Responsibilities
As a RepActiv user, you are responsible for:
- ensuring you have permission to contact your customers
- using the platform in a lawful and compliant way
- handling any personal data in accordance with GDPR
10. Your Rights
Depending on your location, individuals may have rights including:
- access to their personal data
- correction of inaccurate data
- deletion of data
- restriction of processing
If you are a customer of a business using RepActiv, you should contact that business directly.
If you contact us, we will assist where appropriate.
11. Cookies
We may use cookies and similar technologies to:
- improve user experience
- analyse website performance
Further details may be provided in a separate Cookie Policy.
12. Third-Party Services
RepActiv may link to or integrate with third-party platforms (such as Google or Trustpilot).
We are not responsible for:
- how these platforms handle data
- their privacy practices
You should review their policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page.
Continued use of the Service means you accept the updated policy.
14. Contact
If you have any questions about this Privacy Policy, you can contact: